ProfessioNAIL

My overall rating

This nail salon is far from its title "professionail". My little sister who is 9, had a gift certificate for this salon. She decided to get her nails done before the first day of school and so I took her down to the location myself. Upon arriving...   +

This nail salon is far from its title "professionail". My little sister who is 9, had a gift certificate for this salon. She decided to get her nails done before the first day of school and so I took her down to the location myself. Upon arriving there were many customers waiting to be looked after so I decided to ask when would be a good time for her to make an appointment or if there was room available for her that day... the woman who I believed to be the manager told us very rudely to seat down and wait, which i had no intention of doing because of the number of women waiting. So i kindly asked her again if i could make an appointment and she just told me to come back in 40minutes(when she assumed to be finished with the other customers). When I came back the line was not any shorter..this time it was a younger girl who i was speaking with and I told her it would be much easier if we could just schedule an appointment, and then the manager quickly came over and suggested we wait again. So i firmly said no, is it okay if I bring her back later on at 7.. this was finally arranged. We came back, and then waited until 730 until my sister was finally taken in. About an hour and half later my sister was finished and seemed disappointed. My sister had asked for a french manicure and instead they painted her nails pink and just added the white strip to make her happy. Her pedicure was nicely done, but her manicure was a poorly rushed job. The white strip was chipped in places so I told her I would take her back the next day to get them fixed. By the next day the polish had come off on four of her nails.. I had no time to take her back that day... the next day her nail polish "manicure" was completely gone. So after two days her polish manicure had completely been worn away. I called the salon and spoke with the manager to explain what had happened with my sisters nails... the manager told me there was nothing she could do about it. She claimed my sister's nails were painted with "kid polish" which only lasted two days... I demanded why did we pay a regular price(on a gift certificate) for a so called thing "kid polish" that would only last two days... she apologized and hung up the phone.    -