JC Salons

My overall rating

I have had my hair done at JC a few times, and always been satisfied but never fully happy with it. My last visit, however, was a disaster. I had a short discussion with the colourist, who I had seen before, and described what I wanted. I thought...   +

I have had my hair done at JC a few times, and always been satisfied but never fully happy with it. My last visit, however, was a disaster.

I had a short discussion with the colourist, who I had seen before, and described what I wanted. I thought she understood, but the colour came out several shades darker than the light ash blonde highlights I had asked for. It was light brown with golden highlights that were brassy and stringy. We discussed it, and she told me that I wouldn't be able to get the colour that I wanted in one visit. That was not what we had discussed during the consultation and I didn't understand why she didn't tell me that in the first place.

She agreed to add more highlights, and she did but seemed annoyed and frustrated at having to. She did a sloppy job and I had 1/4 inch of root showing in some places when she finished. She also didn't put toner on, and my roots were bleached while the rest of my hair much darker. It looked terrible and I was very upset.

I told the colourist and then the manager (the older woman at the cash register) about how much I disliked it. The manager was hostile and condescending toward me, and made it sound like I was being difficult, as if it was my fault that I was so unhappy with the colour. The manager has always been rude, but this time it was over the top. Finally, I was told to come back a third time the next week to have the colour fixed. They charged me full price, which was over $250 for highlights and a cut with an intermediate colourist and stylist - way more that what the cut and colour are worth.

I went back to the salon the next week and the colourist put toner on - that was it. It looked slightly better, but still quite terrible. In the end I left the salon very upset and angry for wasting so much money for colour I would have to get redone.

I will never go to JC again. I expected a lot more from the salon that calls itself the #1 salon in Toronto. The colour was terrible, and the customer service was awful. It was a waste of my time and money, and the horrible customer service added insult to injury.    -