Eye Envy Eyelash & Eyebrow Thickener & Lengthener

My overall rating

I have use this product since 2014. Generally it gave me wonderful results which is why I continued to use it. It is not inexpensive so for me to keep buying it the results had to keep coming. There was one occurrence in 2017 that left me with...   +

I have use this product since 2014. Generally it gave me wonderful results which is why I continued to use it. It is not inexpensive so for me to keep buying it the results had to keep coming.

There was one occurrence in 2017 that left me with very sparse lashes, I reached out to Eyenvy to let them know and to ask if there was something wrong with that batch. I never got a reply but I just kept using the product as I still had a bottle left. Eventually the lashes came back (2 months later) and it was fine. I was too busy to follow up with them and ask for any compensation but I was happy that my lashes were back.

Currently the sparseness is worse than ever before in my whole life. Even before I started using this product my lashes were never this sparse or short. I got medical tests done to ensure that there was nothing happening internally to me and causing this. Everything came back fine and also my hair and nails are long and strong so I knew that there was nothing wrong. This started happening about halfway into a bottle in late November of last year. I had two bottles so I just continued using it and I'm on my second bottle. The lashes just keep getting worse. I reached out and got a hold of a representative and sent them photos as well as a detailed explanation with my experience and concerns. She seemed interested to help and asked me a few questions and said she would get back to me. I did make it clear to her that I was concerned that this batch was bad and in turn burning the lashes instead of helping them grow. Sometimes this happens with products. I asked if I should continue using the product or stop as I was really unsure. She again told me that she would call me back.

That was last week and I have not heard back from her. At this point I give up on the product and I will tell everyone what has happened to me and to be careful. They clearly don't care about customer satisfaction nor do they care about a possible issue with a batch. I have now switch to lashfood which I have heard amazing things about for results and about their customer satisfaction. I will never buy this product again. it worked for a time and I'm grateful for that, but any company who doesn't stand behind its product and who ignores the consumer once there's a concern is definitely a shady company. I wonder how many more women are out there who've experienced this but haven't had the time to write about it. BE CAREFUL!!! Your long lashes won't last forever! At some point each and every customer will get a bad batch and this will happen to them it's only a matter of time.    -