Lilliput Hats

My overall rating

On Sept. 6th, I made a very unwise purchase following an appointment at my oncologist's office. It was an emotional decision that I made in the moment due to my state of mind. Upon returning home (3 hours away) I realized this was a bad decision. I...   +

On Sept. 6th, I made a very unwise purchase following an appointment at my oncologist's office. It was an emotional decision that I made in the moment due to my state of mind.

Upon returning home (3 hours away) I realized this was a bad decision. I was in the middle of chemotherapy and unable to drive back to Toronto so I mailed the hat back to the store-never worn and in the original packaging.

I included a very nice letter explaining my situation but unfortunately left off contact info. (Chemo brain?).

Today, I called Karen, the store owner, because I had not received the refund of $271.20. She told be that because it was not within 30 days, she would not refund the money OR issue me a credit for the store. She acknowledged she did receive the hat on October 2, 2017. My tracking number indicated that it was delivered on September 29, 2017. BOTH DATES ARE WITHIN 30 DAYS.



KAREN NOW HAS MY HAT AND MY $271.20 AND PLANS ON KEEPING BOTH



She was kind enough to call me back (sarcasm) and YELL at me because I accused her of theft AND to tell me I needed to take responsibility for my purchase. I was so upset with her tone and rudeness I hung up, not wanting to subject myself to her toxic and aggressive behaviour because of my health situation.



What kind of shop owner would keep a customer's money and property when I explained that it was not something I could afford and made impulsively in an upset state of mind? This is theft and I plan on following up with the next step.



I am taking "responsibility" for my purchase and I understand the return policy BUT are there not times and situations that would warrant an exception with a bit of common decency and humanity?



Do not expect kindness, compassion or professionalism from Karen at this store!!    -