JC Salons

My overall rating

JC salon review - This is the 4th time I have gone here and EVERY time I am dissapointed and the customer service is awful. The first time I went I liked the colour at first until it turned green after a few days of washing it. which is ok if...   +

JC salon review -

This is the 4th time I have gone here and EVERY time I am dissapointed and the customer service is awful. The first time I went I liked the colour at first until it turned green after a few days of washing it. which is ok if they can fix it as I did ask for a cool tone. I went back for them to fix it and the manager charged me again. I told the her/the manager I thought they were fixing it so I shoudlnt have to pay. She was rude about it and made me feel like an idiot.

I would not have gone back there except I was given a gift certificate and needed to get my hair done so I thought I would give it another try.

I showed pictures of what I wanted and said I wanted blonde highlights in an ashy/cool tone and not gold and they turned out gold and brassy exactly what I said I didnt want then tried to tell me that they cannot correct it without making it darker. doesnt that defeat the purpose of highlights? I said I wanted small pieces and they did large panels/chunks on the top and back of my head. I paid anyways but told them I wanted it fixed.

When I complained the manager (the older grey haired woman who stands at the counter and cashes people out) was nasty and made me feel badly about saying I didnt like it. she was rude and made sarcastic comments to me. She is always rude, every single time I have gone there. Even when my friend bought me the gift certificate they said she was rude about how much to spend when they asked how much to get sicne they didnt know how much ti woudl cost.

Anyhow, when I asked for it to be fixed, they said they coudlnt make it the color I asked for but could try to tone it which might not work, and put low lights on the top. (why tell me you cant make it the colour I asked for after- that doesnt make sense... if you cant do it without it being gold, THEN DONT DO IT IN THE FIRST PLACE!!!) anyhow, they put lowlights and toned it to try to cut out some of the gold but its still gold and brassy. I said I liked it to save face becasue I was already made to feel embarressed for not being happy and delusional for saying its gold/brassy which is is.

Anyways they need a new manager or she needs to change her attitude towards customers. This is a salon, you should not have someone like that representing your bsuiness at reception talking to customers like that especially when you want repeat business. I sent them two customers and they both said the haircut was ok but nothing special and that the manager has got to go.


All and all if not for anything else the manager should not be that way to customers and I know from other people and other reviews I have read that I am not the only one!

This is not a top salon, I feel they are only busy due to the high traffic area. The customer service is awful and if you dont get what you ask for dont count on having it fixed properly and not without attitude from the manager.

Waste of money to not get what I wanted and be made to feel embarressed by the manager made it so much worse.

For that reason I will never go back to that salon.    -