Mohair Studio Salon

My overall rating

Hello Laura Toplass (Urban Rush Producer), **We have also provided a response on your YouTube video link. Thank you for your feedback. As each process at the salon is custom (including colouring, installation and hair preparation) we are unable to...   +

Hello Laura Toplass (Urban Rush Producer),

**We have also provided a response on your YouTube video link.

Thank you for your feedback. As each process at the salon is custom (including colouring, installation and hair preparation) we are unable to provide a refund and this is made clear in policy at every consultation. It's similar to a bathing suit or intimate apparel store being unable to provide a refund. We had exhausted every possible solution as per your request and even suggested having the entire process redone free of charge, but unfortunately you declined.

We have been operating for ten years and have many happy customers who are quick and eager to share their experiences here, there's nothing that is an act about over ten years of excellent service . Also as a company that does not advertise, we work mostly off of client referrals.

Our head stylist is a skilled colour technician and has been doing colour for over fifteen years often working with blondes as well.

We encourage everyone to do their research all over town before they decide to settle on a place to have their hair extensions/hair restoration done. We also book our free consultations while other clients are in the salon so that people may have a chance to talk to current clients and ask about their process and experience.

It's unfortunate you felt you had a negative experience at the salon, but you are entitled to your opinion, regardless if it is hurtful or not.    -