Donato Salon and Spa Square One

My overall rating

Okay sooo not too long ago I went to get my hair down at Donato Salon & Spa, at square one. I have heard some good things and bad things about this place, but hey I thought I would give it a try. I had what they called an artist director for $95 and...   +

Okay sooo not too long ago I went to get my hair down at Donato Salon & Spa, at square one. I have heard some good things and bad things about this place, but hey I thought I would give it a try. I had what they called an artist director for $95 and a senior hair colour tech for a colour and highlights now the prices are possibly a little high for the area that it is located but I am use to pay $200- $300 for my hair. Anyway when I arrived the girl at the front was well okay, she kind of took a while to find me in her system because some put me under a different name. I was early therefore I was aware that I had to wait for my appointment to start. In the mean time I was looking at a few different hair product, I asked this lady for her thinking she was some sort of manager, and well she was extremely RUDE and did not know anything about her product knowledge, she did not even have the nerve to direct me to someone that could actually help me as she rushed to her own appointment. I asked a stylist near by who that was and he did not even KNOW her??? then a young lady informed me that her name is Lisa, well I am not sure what he position is at Donato's but she has horrible customer service. Anyway I got my colour done and well nothing special it was orange?? my hair is originally light brown and I always get either a blond or caramel color done....but not this time....the colour was also sooo cold on my head it was as if they placed it in a fridge?? not a comfy feeling indeed. Then came the hair cut, I have long hair down to my mid back and it is fairly heathly as I use salon based hair products to protect my hair, and also my colourist uses VEGAN colour formulas in my hair, something that "high end" salon doesnt even have. --- Back to the hair cut....well I asked for 3"s off and mayde got 1 and a half " haha it looked like I just had a bad colour service down with an OKAY blowdry. Well its the first and the last time thats for sure..... ya its a huge salon but it looks more like a factory to me....no one seems happy. As I said I dont mind spending the money at all.....but not getting the service you are paying for is a complete RIP OFF....

From one fashionista to another look the other way and venture out to better places with an upper east side appeal....

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