Shapes Fitness Centres

My overall rating

I signed up for my first gym membership at shapes because I like that they had a women's only section at the time. They were very happy about getting my papers done and even pushing for the fitness trainer. I met with her once and she wasn't even...   +

I signed up for my first gym membership at shapes because I like that they had a women's only section at the time. They were very happy about getting my papers done and even pushing for the fitness trainer. I met with her once and she wasn't even helpful. looking back on the experience she was just showing me some machines on a whim. Afterwards I couldn't schedule her because she had no slots.. then she left and I wasn't substituted or anything. talk about waste of time and money. As this being my first membership the person helping me was telling me that my student membership would end in 6 months and at that time to just stop showing up basically. So that's what I did. I ended finding out they were taking out money for my membership and when I inquired at the front desk. The staff didn't even give me the time basically saying she can't do anything. She just brushed me off. I inquired by email to the headquarters and they were no help either. They couldn't find my existing membership and they had no idea who helped me make my membership.

I also had a friend who also experienced getting cheated 300 dollars from shapes. She wasn't happy. Neither of us got our money back.

I've also been told by a former employee of shapes that all they do is pressure the membership even if they have to blurr the lines with their clients. Terrible.

I will never recommend anyone to Shapes as all they want is your money. There is no customer service. I now go to Goodlife Fitness where the staff are so happy and welcoming. The personal trainer i had when i joined Goodlife actually made a proper schedule and showed me full body workouts, scheduling and diet/supplement tips. I definitely reached my fitness goals there. He even contacted me through mobile to discuss times we could train that would work for my schedule.    -