Donato Salon and Spa Square One

My overall rating

My daughter and I have been a client for over 4 yrs. We started with a great color professional, later we were introduced to Lynn. To me the best hair color professional at Donato. She was polite, very intelligent and knowledgeable. To my surprise...   +

My daughter and I have been a client for over 4 yrs. We started with a great color professional, later we were introduced to Lynn. To me the best hair color professional at Donato. She was polite, very intelligent and knowledgeable. To my surprise, we call in after being at the square one salon not even 4 months ago, to book another appointment and Lynn is gone. They don't have my daughter in the system, after being a client for so long, and they don't have the formula Lynn used on her hair. Noone is there that can help us out, to at least put us at ease. If we pay for good results we at least expect good service in return. The salon to me now has gone from a 4 star to a 0 if there was a no star rating. Does anyone know where Lynn went? I know the company won't give that information, but at least have the courtesy to put you at ease and tell you they know the formula
I'm so lost, though not confused, just very disappointed.    -