Bellair Laser Clinic Yorkville

My overall rating

Would STRONGLY advise against Bellair Laser Clinic due to their customer service practices. I purchased my second package (of 5 sessions) from them in late 2019. I was not informed that packages expire, nor was this policy on my receipt. The...   +

Would STRONGLY advise against Bellair Laser Clinic due to their customer service practices.

I purchased my second package (of 5 sessions) from them in late 2019. I was not informed that packages expire, nor was this policy on my receipt. The office closed multiple times in 2020 and 2021 and due to pregnancy and breastfeeding, I was unable to use my sessions until recently. When I called to book an appointment, I was told my package had expired and to reach out for the Director, Oscar, to get it reinstated.

He told me the package had expired, to look at the policy on my receipt (which had no policy on it!) and there was nothing he could do about it. Again, due to pandemic, pregnancy and breastfeeding, I wasn’t able to use. I’m now out over $1000.

Terrible customer service. As I look through these Yelp reviews, I’m not the only one who experienced this issue. Would strongly recommend to avoid spending your hard earned money here.    -