Donato Salon and Spa Square One

My overall rating

I had been going to this salon for over 10 years. I loved my original Hair Stylist and Color Technician. They had left 3 years ago, so I went with 2 new people. I love my haircuts so I don't have any complaints about that. I get what I ask for...   +

I had been going to this salon for over 10 years. I loved my original Hair Stylist and Color Technician. They had left 3 years ago, so I went with 2 new people. I love my haircuts so I don't have any complaints about that. I get what I ask for. My hair color is always done very nicely too, but the lady who colors my hair has become very moody over the past year. In fact, the last time I was there, I was completely shocked at her attitude. She put me down. She totally spoke her mind and stated exactly what she thought of me. What? I never asked for her opinion. I didn't know she felt that way. I was left speechless. I was sitting there with haircolor on my hair as she was saying this to me. The worst part was that I didn't feel comfortable speaking up for myself as I was so worried she was going to ruin the color. As the color was processing, I also saw her pointing to me and talking about me to another stylist. I was horrified. I just wanted to get the heck out of there. I guess she realized she had taken it too far and as a result, she started to back-track and tried to flatter me and give me compliments. She was too late. The damage had already been done.

Now, I need to say, that I wasn't one of those over-demanding clients. I am very easy to please. I had regular appointments and I tipped very well. All I expect out of a stylist is polite conversation, that is it.

I noticed Salon Donato now has a sign on the washroom doors. It states that if you are unhappy with your stylist, you have every right to choose a new one without any hard feelings. They must have been getting a lot of complaints for that sign to go up.

The lady who colored my hair is named Nicola. She is very skilled and talented, however her moodiness and lack of sensitivity towards others doesn't make it worth it. It costs a lot to go to this salon, so I expect nice treatment.

I didn't bother to complain to the management, as Nicola has a very good reputation due to her skills. I figure after a few months have passed, she will get the point that she's lost a very loyal customer.    -