The Apple Store

My overall rating

I am a Mac owner and user and my experience purchasing my MacBook at the Apple store was HORRIBLE. First, since I was a student wearing backpack (which apparently means that I'm not a serious buyer) I had to search out an employee who would help...   +

I am a Mac owner and user and my experience purchasing my MacBook at the Apple store was HORRIBLE.

First, since I was a student wearing backpack (which apparently means that I'm not a serious buyer) I had to search out an employee who would help me (which took 15 minutes). And then after choosing the laptop with the associate, she proceeded to attempt to sell me the AppleCare program, which I declined BECAUSE you have 1 year to buy it from the day you purchase your Apple product, so I wanted to think about it. After turning down her offering her whole attitude changed, she was not impressed and I could tell. (This may have something to do with the fact that, like most non-commission electronic stores, associates only make money off of the service plans they sell) So then she leaves me mumbling something about 'they're getting your computer from the back...get in line...' and goes to help another customer.

I get in line and wait 20 minutes (which is ridiculous in itself) only to get to another 'helpful associate' who offers me AppleCare a second time. Her response to my decline was much like that of the other woman, not impressed. She rings me through and I'm done, FINALLY. At this point, I'm not impressed at all with my purchase, but mostly because of the way I've been treated, I even consider returning my purchases, however...SURPRISE! when I look at the reciept it tells me that IF I want to return my Apple product it will COST ME MONEY?!?! I understand 're-stocking' fees but they want to charge me $120 to RETURN my new MacBook.

Being a student, there is NO WAY I can justify spending $120 to RETURN something. So here I am writing this review on my MacBook with a bitter taste in my mouth thinking about the horrible service and ridiculous rules at Apple.

There is a lesson here and it is: if you want to buy a Mac, buy it at FUTURESHOP where they take back products that you aren't satisified with FREE OF CHARGE for 2 weeks after purchase even after it has been opened.    -