Pins & Needles

My overall rating

I went to this shop this afternoon to get a 16 gauge barbell. The girl that works there was VERY nice and VERY helpful. She told me to make sure that I cleaned the barbell before I put it in (I already knew this but it is great that she reinforced...   +

I went to this shop this afternoon to get a 16 gauge barbell. The girl that works there was VERY nice and VERY helpful. She told me to make sure that I cleaned the barbell before I put it in (I already knew this but it is great that she reinforced it). I took it home, took it apart, cleaned it to put it in and the flower on one side wouldn't screw back on. I called the shop to find out it there was something up and the guy that answered, he said he was the manager, told me that there were no returns on body jewelry. I told him that I understood that but that I did what I was told and his product didn't work after that. I was not told not to take the flower off, which I now know it shouldn't have been. He asked what I wanted him to do and I told him that I wanted the problem fixed. He then had the audacity to LAUGH AT ME and told me that I shouldn't do everything that I am told to do. He then HUNG UP ON ME. I called back and asked to speak to the owner. He then told me "that isn't going happen" and that I was being unreasonable. I asked again to speak to the manager, very politely, and he laughed again and HUNG UP ON ME AGAIN.
I do not recommend this place for any sort of customer service, apart from the girl on the front counter.
I do not know how the tattoos are from here but I do know that if the manager cannot handle customer service better than that, I would NEVER let him have a needle to permanently mark me with.    -