De Berardinis Salon & Spa

My overall rating

I did not make an appointment so I was told by the receptionist that I would have to wait for 45 minutes. I was okay with that since it was inside Fairview Mall and it would be easy to kill 45 minutes! She told me to write down my info on a piece of...   +

I did not make an appointment so I was told by the receptionist that I would have to wait for 45 minutes. I was okay with that since it was inside Fairview Mall and it would be easy to kill 45 minutes! She told me to write down my info on a piece of paper because the computers were down.

I went back 45 minutes later, my stylist brought me to the chair to assess my hair. Then she took me to the back of the salon to get my hair washed and while looking extremely bored and distracted the whole time. She was talking to the other staff and customers making me think she was only half paying attention to what she was doing!

After the wash, we discussed how to cut my hair. I told her what I wanted and instead of giving me suggestions, she told me what was wrong with my hair (apparently everything about it - including the colour, cut, perm, texture) but didn't give me any suggestions on how to fix it. She gave me some generic suggestions like, "we'll cut this much" and "more layers means more volume". Then she went ahead to cut it, and AGAIN she was distracted the entire time. She was glancing around the store at what everybody else was doing or completely zoned out. I found that really annoying and unprofessional.

THE BEST PART was when she blow dried my hair. When she was done, I thought she was joking because I had HUGE FRIZZY HAIR. Simply put, I looked stupid. It must have shown on my face because she asked me what was wrong and "don't you like it?" I told her it was way too big and curly (understatement). She said she would blow dry it again. After the 2nd time (involving a lot of round brushes literally hanging from my head), I did not look like I had been electrocuted, but more like I came out of an 80's karaoke video. I didn't have the heart to tell her that I hated it, but I'm pretty sure she saw it on my face. And so I left with my big, big swirly curly hair.

Overall, I would definitely not go back to this place. It was my first time there and what a bad idea.    -