Revive Superfoods Smoothie

My overall rating

BEWARE: Product quality is mediocre and customer service is VERY POOR. Read on for details... I cancelled my subscription to Revive Superfoods after ordering one shipment of smoothies, which were mediocre in quality compared to Daily Harvest...   +

BEWARE: Product quality is mediocre and customer service is VERY POOR. Read on for details... I cancelled my subscription to Revive Superfoods after ordering one shipment of smoothies, which were mediocre in quality compared to Daily Harvest. Apparently the cancellation did not go through, and I was unaware of this. One month later, I received an email from PayPal saying I was charged $168 by Revive Superfoods. I did not receive any email from Revive Superfoods indicating that I was about to be charged for another shipment, nor did I receive an email stating that I was charged and that a shipment was on it's way. Had I not received an email from PayPal, I would have no idea that this even happened. I emailed Revive Superfoods customer support the same day I was charged, letting them know I had cancelled my subscription 1 month prior and I requested that the charge be reversed and the shipment be cancelled. They told me that my account was still active and that once an order has been charged, they cannot reverse the charge. They told me the best they can do is refund 70% of my money or give me store credit. This comes across as INCREDIBLY SCAMMY. Not notifying a customer that they are about to be charged nearly $200, then refusing to reverse the charge when the customer complains is insanely poor customer service. This company seems like they just want to make a buck at all costs, and they do appear to be skimping on the quality of their smoothies. I would advised to steer clear of Revive Superfoods, and use a company with good quality products and customer service, such as Daily Harvest.    -