Luba Mera Spa

My overall rating

My experience was horrible. Here's why I wouldn't go back: 1. They mixed up my reservation, so I was unable to get the services I thought I would receive, and they did not tell me this (or realize it) until I was changed into a crummy robe. I ended...   +

My experience was horrible. Here's why I wouldn't go back:

1. They mixed up my reservation, so I was unable to get the services I thought I would receive, and they did not tell me this (or realize it) until I was changed into a crummy robe. I ended up getting a hot stone massage.
2. I was brought into a sketchy basement room that the aesthetician instantly apologized for, and I proceeded to hear laundry machines going off, people talking loudly in the halls, and my aesthetician dropping hot stones.
3. The massage itself was really horrible as well. It did not feel good, and I think I left with more knots in my neck then when I arrived. The stones were either way too hot for my skin or lukewarm. The aesthetician basically just ran the stones up and down my legs, without much skill. I was not enjoying it at all, nor was it a relaxing experience.
4. The customer service was pretty horrible. After my first and very negative experience you'd think they would somehow make it up to me. Originally, the staff said she would try to get me a free massage with a different aesthetician or at the very least give me a discount on my next visit. Well, the manager called me a few days later and offered me NONE of these things. She suggested that I was at fault for not informing the aesthetician that it was loud in the room so she could do something about it. She even challenged that fact that there was laundry running at all, as if I don't know what a dryer sounds like (or rather, 3 dryers).

I definitely would NOT GO BACK here again. It was awful, and I was treated with disrespect. Oh, and it was also a rip off! I want my $100 back.    -