Lucas Nault Hair Studio

My overall rating

I just moved to Sandy Hill and wanted to find a new stylist. I had walked in to book an appointment based on the reviews, and when the day came, it was never recorded on their sheet. Not only did they not admit it, they were irritated, & questioned...   +

I just moved to Sandy Hill and wanted to find a new stylist. I had walked in to book an appointment based on the reviews, and when the day came, it was never recorded on their sheet. Not only did they not admit it, they were irritated, & questioned my memory! I said that I was looking at their business card with today's date. So I asked to book another time. The haircut was the worst experience I've had in a salon in 20 years. She spent a whole 5 minutes cutting my hair, uneven bangs, and thinned my already very fine shoulder length hair. During that short time, she pet and played with dog, chatted with the next hair stylist, and complained that everyone takes turns answering the phone because there's not enough space for a receptionist in the salon. (owner likely too cheap to hire one). She even answered her own cell phone during the cut! Well, it took 20min for a wash, cut, dry and to pay. I will never go back, I could live with bad customer treatment, but will not be paying $45 for someone to play with scissors. The owner needs to shape up and take action on lousy service, it's fortunate for him he has a plethora of new students otherwise this guy would never survive. L.    -