Fido Mobile

My overall rating

FIDO Refused to cancel and stop payments on my Mom's phone after she died despite our trying in store, over several phone calls - until I got executorship from the courts which took 8 months. They refused to stop billing and charging the phone even...   +

FIDO Refused to cancel and stop payments on my Mom's phone after she died despite our trying in store, over several phone calls - until I got executorship from the courts which took 8 months. They refused to stop billing and charging the phone even though it just sat in a drawer. When I got executorship they said they'd only talk to me and handle it then. When I finally did they REFUSED to refund the 8 months of charges for a phone of a deceased person that was unused and sitting in a drawer. They irony - on one of the many phone calls where I was on hold or transferred to several people all saying the same thing they again asked for more account info which I could only get by opening her phone and finding it in her fido email. Because I opened the phone to look for it that was "usage" and for that I lost the entire 8 months - they refused to refund it as there was evidence of it being used (for them). Garbage. This is how they act when you die. They will keep bleeding you until they can't any longer then treat your family like trash.    -