Revive Superfoods Smoothie

My overall rating

I had purchased my first box last month and it was good. The company does not use sustainable packaging and that's disappointing. I received a box yesterday, while I was on a business call. I took the box, opened it and stored the products in...   +

I had purchased my first box last month and it was good. The company does not use sustainable packaging and that's disappointing.

I received a box yesterday, while I was on a business call. I took the box, opened it and stored the products in my freezer. I may have been distracted as I was on a two-hour call.

About half an hour later, the delivery person comes back with another box and asks that I re-package the first box as it belonged to someone else. I explained to him that I had already opened the box, touched the products when I put them away in my freezer and given the fact that we're still in a COVID 19 climate, I suspect the other customer would not be impressed with receiving a box that is opened, a bag that was ripped open and a disorganized package...knowing someone else will have touched everything. I offered to keep the products and pay for it, as I didn't want it to go to waste.

A few hours later, I receive an email from the Chief Communications Officer saying that "since I refused to return the box, I will be charged for it". I wrote back immediately to provide my side of the story and explained that I completely agreed with paying for the package, but it wasn't about "refusing" to cooperate. From my perspective, I was doing everyone a favour given the mistake.

Anyhow, I received a follow up email telling me about how upset the other customer was. I completely understand that. How is this my fault? I suggested they come pick up the products, their broken box and their ripped plastic bag if they wished.

Final response was that I wouldn't have to pay for the product. Nonetheless, a simple phone call to find out what had transpired would have been the professional thing to do versus sending an email alleging bad faith on my part.

Regardless, due to the packaging being extremely wasteful and not at all sustainable, I believe I would have stopped the ordering anyhow. There are sustainable packaging options that this company could be using instead of filling up half of my garbage bin with plastic and insulation material.    -