Donato Salon and Spa Square One

My overall rating

Do yourself and favour and stay away from this salon. When I first arrived there I thought that maybe I was invisible. There was a man and woman standing behind the counter talking, totally ignoring me. I had to yoo! hoo! them to get them to...   +

Do yourself and favour and stay away from this salon. When I first arrived there I thought that maybe I was invisible. There was a man and woman standing behind the counter talking, totally ignoring me. I had to yoo! hoo! them to get them to notice I was there. The guy takes me to the back, long walk! GIves me a robe, tells me to put my things in a locker, including the sweater I was wearing. He didnt offer me a private room to dress in!! All he said was, dont worry, I wont look. I had to remove my sweater in front of everyone in the back at the sinks!! Thank god I had a little camisole under my sweater but still very uncomfortable. Than he takes meto a chair and says my colourist will be right with me. The guy came, didnt even spend 2 seconds asking what I wanted. I said I wanted blond highlites, he just said"Ok I will be right back with the colour". Absolutely No Consultation whatsoever!! Threw the foils in in about 10 minutes than went to the girl beside me and started working on her. 15 minutes later a different person told me sit in a different chair, sat there for 5 minutes. Buzzer went off than that girl told me to come to the sink. Never did see the colourist again. SHe had me put my head back to wash my hair. Left me there for about 5 minutes and went god knows where. Came back and rushed through the wash. She than sent me across the salon again to another station where another girl came and cut my hair. At this point I was smart enough to say "just a trim please" After insulting the condition of my hair (I think just to sell some product to me) she spent all of about 10 minutes on me. She than shook my hand, said nice to meet you...bye! That was it! I had to find my way back to the locker to get my stuff and find a place to change back into my sweater that was more private than the sink room. The colourist never came to ask me how I like my highlites, the girl who cut my hair never said anything either. I just couldnt wait to get the hell out of there. When I went to pay for this experience, it was very confusing. There were 2 counters, lots of staff and no one seemed to care to direct you to where to pay. I had to ask where to pay and all the guy did was point to the other counter where there were 3 young girls there just talking to each other. I said "Can I please pay here?" She said "Yea, whats your phone #?" They dont use your name, they use your phone number!! I felt like I was on an assembly line and they wanted me out as fast as possible!!! There are too many people working there to make it feel like you get the attention you deserve, especially for the amount you pay! I was done in an hour and a half!! $250.00!! And hair that doesnt look any better than if I went to a place for $100.    -