Donato Salon and Spa Square One

My overall rating

With this review I wanted to express my total disappointment in Donato Salon at Square One customer service. I started to regularly visit the Donato Salon more than 10 years ago. Although the staff performing the hair coloring and the hair styling...   +

With this review I wanted to express my total disappointment in Donato Salon at Square One customer service.
I started to regularly visit the Donato Salon more than 10 years ago. Although the staff performing the hair coloring and the hair styling has a high turnaround I always selected and found the right person for me.
My disappointment came on Sunday April the 12th when I went for one of my “Blowout”. The Blowout is a pre-paid of 4 sessions a total of $100.00. Being a prepaid service you expect the check out to be no longer than a few minutes, showing the card to the receptionist and update it with the number of the remaining sessions. However this didn’t happen on this date. I waited for 30 minutes while the receptionist looked into the system and not understanding what’s going on … According with my card, after this session I would have remaining another 2, but the girl kept going back and forth as 2 then one .. obviously not being able to understand the information on the computer screen … The contradiction ended up into an argument and the receptionist decided to call the manager because “is not worth it” for her time to find out what is going on. So I was supposed to agree being double charged for unknown reason.
When the manager came her concern was to convince me that I have to wait for them to figure out what their transactions are saying….as this would be any of my concerns ….it is a pre-paid service!!!
Anyway after 45 minutes with no result I handed them the card for keep and gave up the remaining of the balance.
What a pity of not being able to appreciate a long term customer and the staff not doing their homework in the back ground … being incapable of understanding your own records!
I am a mature woman who come to the Donato Salon at least 2 times a month and making sure I leave a handsome tip! Do they think I wanted to gain a free session ? I find their approach so insulting and unprofessional which determines me to find another place from where I could leave relaxed and appreciated!    -