build-a-bear workshop

My overall rating

We took our daughter to build a bear for her birthday after buying her bear and accessories online unstuffed. The reindeer was great and the stuffing experience was great as well. It wasnt until we were in line to pick up the certificate that things...   +

We took our daughter to build a bear for her birthday after buying her bear and accessories online unstuffed. The reindeer was great and the stuffing experience was great as well. It wasnt until we were in line to pick up the certificate that things went bad. A lady who i hadnt noticed in the store (manager i presume) came out and my son who is 6 tried to ask her something when she kind of giggled and walked off my husband asked her to please answer him as he may be 6 but a person and customer nonetheless. She got this passive attitude and answered his question then went and got the certificate herself and said here you can go now. My daughter was so sad she didnt get a box for her bear and that lady has no business working at a place like this if she doesnt know how to properly interact with small children. It made a great time quickly into a bad one from one womans lack of patience and unwillingness to simply answer a 6 year old boys question.    -