Coach handbag

My overall rating

Bought a winter jacket for £1,000. When I finally got to wear it the zip got jammed. Took it to the store and they sent off for repair, told it was fixed and ready to collect. On collection I tried it and same problem with zip occurred, so they...   +

Bought a winter jacket for £1,000. When I finally got to wear it the zip got jammed. Took it to the store and they sent off for repair, told it was fixed and ready to collect. On collection I tried it and same problem with zip occurred, so they said we’ll send it off again. Turns out repair company were reluctant to do further repairs and was told nothing can be done and I can come and collect. Emailed head office and said that they should arrange a compromise for me as the jacket had a manufacturing fault. They refused, told me it was out of warranty and I no longer had receipt so they can’t do anything (perfect excuse). I told them that I wasn’t happy with their service as it was evident the jacket had not been worn and based on the fact that it had a manufacturing fault they should have honoured some level of exchange for me. Long story short, I told them I would not collect a faulty item and if they refuse to arrange something then they may as well put the jacket in the bin, where it belongs snd where the brand name “coach” belongs. They have lost a long and loyal customer, do they really care!!!!    -