Fido Mobile

My overall rating

Hi, my name is Muralikrishna M. Here I want share my experience with Fido. I am a customer for the last 5 months. I thought Fido is an associate of Rogers, we can get a cheaper plant than Rogers. But I am having very bad experience with Fido. Very...   +

Hi, my name is Muralikrishna M. Here I want share my experience with Fido. I am a customer for the last 5 months. I thought Fido is an associate of Rogers, we can get a cheaper plant than Rogers. But I am having very bad experience with Fido. Very false, confused and meaningless billings. I talked to the Supervisor, Chelsea and office of President, Presila regarding this issue. They are very unprofessional. They don't have any respect for customers. When I question about my bill, Presila repeatedly said, you have options to leave Fido. This is only one example, I had 5 more similar kind of instances with Fido. Whenever I call them, getting the same treatment. They are charging more than Rogers and Bell. They have no patience while talking particularly Presila and Chelsea. When I upgraded my device, they confirmed, I will get my phone in 5 days but it was delayed for 20 days. They said, my old plan will be applied for that 20 days before I receive my phone but after I got it, they charged my new plan. I questioned the same with Presila(Office of President). Instead of solving it, she said, you have options to leave Fido. Customer service is very rude, unprofessional. Charges are very high every month. Please don't subscribe Fido. I will post my comments every month, please take a look.    -