Shapes Fitness Centres

My overall rating

I signed up for the 30 day hot yoga challenge at Shapes on McPhillips. I was given the rules and understood them. One of the rules was to NOT lose the card. Fine. But I admit it, I lost the card. Anyway, I called the next day and they basically...   +

I signed up for the 30 day hot yoga challenge at Shapes on McPhillips. I was given the rules and understood them. One of the rules was to NOT lose the card. Fine. But I admit it, I lost the card. Anyway, I called the next day and they basically said no card no hot yoga. I tried to reason with them saying that coudn't the membership agreement prove that I paid for the membership? The girl just told me to call Head Office,which by the way, no one can physically go there. So fine, I called head office. I told them the situation and still tried to reason with them and I was told that someone will get back to me. For 48hrs, no one got back to me so I just decided that I would cancel the membership before the 7 days was up. I wanted to confirm that I would get my money back right away so I called McPhillips. AGAIN, they directed me to head office. Once again, I called head office and was talking to some lady who at first was sort of helpful but it turned ugly after. All I said was that I just want someone to call me back so she proceeded to find some answers for me. She came back and was told that I was already "dealt with"...First of all no one dealt with me because I was still waiting for someone to call me back prior to making a decision to cancel. Then she tells me that I can't get my money back because I lost the card. No where in the membership agreement says that you can't cancel the membership if you signed up for hot yoga or lost your card. I started to raise my voice out of frustration and this so called Shapes receptionist or customer service HUNG UP on me instead. When I tried calling back, it just went to voice mail. Overall, they are shady, member hungry scammers. Every single person I told this story to has had nothing but the same or worse experience and it all involved money. This validates how much I HATE shapes.    -