Sweetlegs

My overall rating

I have about 2 dozen pairs for my daughter and I and until recently I raved about them...until my last 2 pairs had manufacturers defects that were discovered beyond their 30 day "industry leading exchange policy". They offered me a small discount...   +

I have about 2 dozen pairs for my daughter and I and until recently I raved about them...until my last 2 pairs had manufacturers defects that were discovered beyond their 30 day "industry leading exchange policy". They offered me a small discount that would cost me more to replace them since I bought them during a 1 day promo sale! This is the response I received when I asked to purchase another pair for the same price that I paid: "Thank you for your reply. We are unable to accept returns outside of our 30-day warranty, so we have issued you a coupon code for a future purchase as a form of reconciliation." I am so disappointed in this company! And they say they pride themselves on customer service...this is not customer service.    -