Donato Salon and Spa Square One

My overall rating

I went to Donato since it's close by my house and I wanted to find a hair stylist that I could go to consistently. I made the appointment over the phone, and asked for an ombre. When I arrived I got sat in the colour section, and my hair stylist...   +

I went to Donato since it's close by my house and I wanted to find a hair stylist that I could go to consistently. I made the appointment over the phone, and asked for an ombre. When I arrived I got sat in the colour section, and my hair stylist Lynn (not sure how it's spelled) came over and confirmed that I wanted ombre. I showed her a picture of how I wanted it, and she said okay and went off to mix the colour. Now that I've spoken to them over the phone, apparently the one second it took to say "ombre" and "okay" qualified as a 'consultation' where she described 'the process and design of what she was going to do'. Which is surprising, seeing as that was not even close to what really happened. I know very little about the colouring process, and trusted Lynn to colour it how I wanted. What I have ended up with is patchy highlights that stop about 1-3 inches from my roots, so it looks like a grown-out highlight, and the highlights that are there are all clumped together and not blended at all. The under part of my hair is also just completely blonde while the top looks brown- I'm not sure what she did, but this was definitely not what I asked for. When she had blown it dry and asked me what I thought, I told her that it wasn't what I was expecting, although at the time all I could see was the front of my hair and didn't see the extent to which it had been brutalized. I guess she had seen the back and wanted to keep it incognito for as long as possible.
I did call them and asked to speak to the manager after a coworker pointed out that I had splotchy streaks on the back of my head. (When I put my hair up in a ponytail because I was embarrassed was when my coworker sadly informed me that my bottom layer was even worse). I was told that the manager would call me back. After about 4 hours of silence, I called them back to see if the manager had time for me yet. This was when I was informed that I wasn't going to speak to the manager, I got what I asked for, it's all my fault and I wouldn't be seeing any money back or even store credit. The receptionist I spoke to kept telling me that "Lynn told me there was a consultation. Lynn told me you liked it. Lynn told me you approved"- even though I never even got to speak to Lynn, and even though none of that was true.
Anyways, I am left completely humiliated, down $160 ($180 after taxes), and have an appointment with my old hair stylist an hour away from my new location to get my hair fixed. This is going to cost me even more- when I showed her the pictures she was pretty unhappy and told me she would have to recolour my hair to help get rid of the weird bad highlights, and then give me the ombre that I wanted. So yay, all in all I will have spent over $300 trying to get my hair done because Lynn screwed me over and then ripped me off of my money.
And of course everyone has their own opinion and some people will have had positive experiences- this is just one of many and I strongly suggest if you want to go to Donato, don't go to Lynn if you're going to get an ombre.    -