Shapes Fitness Centres

My overall rating

I'm 18 years old and just joined Shapes on Pembina on Nov. 16th. I wanted to get a bit in shape before my big holiday in January. First, I saw a commercial on tv about their 6 visits for 6 dollars special, so I called to ask about it and was...   +

I'm 18 years old and just joined Shapes on Pembina on Nov. 16th. I wanted to get a bit in shape before my big holiday in January. First, I saw a commercial on tv about their 6 visits for 6 dollars special, so I called to ask about it and was quickly pressured to come in for a meeting, when I just wanted to be explained over the phone.

When I went in, there was a very cheerful girl who pressured me for TWO HOURS to join the gym. We came up with a big plan and everything an I signed up with a trainer under the impression I would pay for a membership until the end of January and I'd be DONE. I wasn't very comfortable with the idea of a male trainer, but I was told that he was reccomended and AWESOME (a word they ALL overuse), so I signed a contract based on that trainers availability and made appointments with him.

November 27th, I go in for my personal trainer assessment and the trainer isn't there. With no explanation beyond THAT, I had an appointment made for the next day. The next day, I woke up sick, so I called in to cancel my appointment. I was very polite, but soon realized that the Pembina workers have a very hard time understanding ANYTHING, from the little task of rescheduling to the meaning of a monthly contract.

It took me 20 minutes on the phone to reschedule my appointment. When it was rescheduled, she put me on hold for another 5 minutes and then came back saying "I'm sorry, but this trainer is no longer with us"...
The trainer doesn't work there anymore and did not work there the day I signed up either.

Um....

Okay.

So I go home and think about things, look over my contract and then realize that the contract I signed was a ONE YEAR contract instead of MONTHLY. Holy crap. ANd they're taking the money out of my mother's bank account (auto debit) bi-weekly....

I was under the impression that I would be paying 20.00 biweekly for both the MEMBERSHIP AND THE TRAINER TOGETHER for only until the end of JANUARY!

THen I saw that the trainer had its own bill and the general membership had its own bill. And it would be going on biweekly for the WHOLE YEAR for BOTH.

That's over 300 dollars for the year for the trainer and over 500 dollars for the year for the general membership.

I phoned the head office and the woman was very rude and unhelpful and hung up on my me and then my mother later on.
I'm in the process of having a legal letter written up by my family's lawyer.

I feel SO ripped off and disheartened. I will NEVER enter this facility again or reccomend it to anyone.

*** Never go there.
Responses are welcome

**Editor's Note: portions of this review have been removed in accordance with the ChickAdvisor review policy    -