Shapes Fitness Centres

My overall rating

Poor, poor service, unfriendly staff. Been a member for 7 years and everytime i have an admin issue, it is a nightmare. The gym equipment is not the best. I have been a member this long because of conveneince, its close to home and that the only...   +

Poor, poor service, unfriendly staff.
Been a member for 7 years and everytime i have an admin issue, it is a nightmare. The gym equipment is not the best. I have been a member this long because of conveneince, its close to home and that the only reason i am a member - but i am at the point of ending this membership. Not looking forward to that either as i have friends that had great difficulty ending their memberships.
The recent launch of access cards or fob keys was another big failure. Promises of a 2 week wait ended up to a almost 3 month wait. I paid for an access card in Dec 22.2016; its end March 2017, and still waiting... staff are not helpful, no one follows up, you feel that you are a complete inconvenience to them. Calls to head office seldomly gets answered. Absolute awful service. I have many other awful communications with shapes i can share, and this is not only at one facility? Is their something in their coffee that makes them so miserable? Seriously....
Please do not join this gym. I am ending mine asap.    -