EQ3

My overall rating

while I agree with the other two reviewers that the merchandise is quite hip and trendy, and the prices are extremely reasonable, I have so many reservations against the services. Firstly: I bought one of their funky orange swivel chairs and the...   +

while I agree with the other two reviewers that the merchandise is quite hip and trendy, and the prices are extremely reasonable, I have so many reservations against the services.

Firstly: I bought one of their funky orange swivel chairs and the chair arrives missing pieces (screws and the like) to enable me to assemble it. Nobody answers the phone or responds to my messages. Then finally someone did and they sent me screws that do not fit! Then I left a message threatening to bring in the chair and just dump it in the store. Finally someone calls back and says that they'll send me a new chair, and voila, the new chair feels different, and looks different: the cushion is fluffier, the color is brighter...etc... which made me start thinking that what was sent to me in the first place was a second grade product (i.e. something that was returned by a previous customer or was used in a showroom)...

Secondly, and remember, that this is simultaneously, the ginger round coffee table that I had ordered comes with cracks all over the lower edges, and the drawers do not open. Again, a second class product, that was either used by another person or in a showroom (by hundreds of clients). IT looked battered to the extent that their own delivery guy said that this is faulty and that I should return it. That was in March. And simultaneous with what was going on with the chair above. The same phone calls and same threat of bringing it to the store and dumping it there.... that same person who eventually got back to me, after saying that if I wanted I can bring it back offered that I wait a couple of months, until June, when they can back-order another table for me. So I waited; I called in again, and the person who answered me this time wanted "pictures" of how i cannot open the drawers. When she detected my angry tone, she "went back to the files" and discovered that the story is on file, and said that she'll get back to me after she checks what causes the delay. She never gets back to me, of course. So i call again, and this time she responds to my voice message a couple of days later apologizing that the table is still in back order and if I wanted I can wait until September. I thought about it and honestly, as much as I LOVED that coffee table, I was genuinely fed up with their dishonest treatment. So I called back and asked them to come and pick it up.

I would have loved to buy more stuff from them as I settled in more in my new place (I just arrived in Canada and literally starting my place from scratch). As someone whose profession is in design, I really think their stuff is neat and beautiful; funky and elegant. But after such treatment, I wouldn't venture with the headache.

I hope this would be helpful to others who might consider buying from them.    -