Elmwood Spa

My overall rating

I used to love this place and have been coming for years... unfortunately over the past year things have changed. The water therapies are frequently in disrepair, which really ruins the whole experience. A month ago I paid for an 80 minute massage...   +

I used to love this place and have been coming for years... unfortunately over the past year things have changed. The water therapies are frequently in disrepair, which really ruins the whole experience. A month ago I paid for an 80 minute massage and was only given 50 minutes with no explanation. When I advised the front desk I was told there was nothing they could do about it... not even refund the difference in price. More recently I arrived for a massage only to learn that it was not available (even though it was pre-paid)... when I explained that I had taken a half day off work etc... I was met with complete indifference. It is a lovely spot - but it is simply not worth taking the chance to arrive on an "off-day" or to meet up with such frustrating attitudes. There are lots of other great spas in the city - go to them instead.    -