Donato Salon and Spa Square One

My overall rating

I have been a customer at Donato's for the last 8 years. I usually go to the Mississauga location with the exception of living downtown for two years where I found it easier to go to the Yorkdale location. I have mostly stuck with the same...   +

I have been a customer at Donato's for the last 8 years. I usually go to the Mississauga location with the exception of living downtown for two years where I found it easier to go to the Yorkdale location. I have mostly stuck with the same stylists, Sam and Aileen ( no longer there :( ) and have never had a bad experience to date. My last visit, (Nov. 08) was an emergency/crisis one because during a trip to Montreal I had decided to have my bangs trimmed and the stylist there went all out which left me with uneven bangs and lopsided hair (which cost me 60$!!) For a cut I didn't even authorize! I unfortunately, could not return to the salon to have it fixed because we left the very next day. So, I made an appointment at Donato's with Sam, as soon as I could and we tried to fix the damage. I had originally wanted to grow my hair out so Sam basically tried to blend in the rest of my hair. We even tried to add extensions from the Jessica Simpson "hairdo." line but it looked like a bad mullet in all honesty! Within few days I had decided that I would just revert to chopping off my hair and starting over because even with my hair blended I was still unhappy, however I was concerned at having paid $60 originally plus another $50 to fix the damage caused by the other stylist. I gave Donato's a call, asked for customer service where we discussed a re-do policy. If you file your concerns within a 7 day period after your service, you MAY be entitled to a re-do or to an appropriate compensation. This is up to a manger's discretion, however if you have a viable reason, I do not see why they would not be willing to help you. As a result, a few days later I was booked for a re-do (free of charge) and I am now very satisfied with my haircut.

I gave Donato's a slightly lower rating for price because some of the services can run pretty high financially and sometimes the salon is so busy that I have trouble enjoying the atmosphere intended for relaxation.

* My advice is to call or speak to customer service, voice your concerns for the service you received and ask what options you have. Most businesses are willing to resolve issues depending on the circumstance rather than lose customers.*    -