Donato Salon & Spa Yorkdale

My overall rating

So, I used to be blonde and i decided in late october I wanted to go back to my natural roots. Being the lazy 20 year old that i am, i didnt feel in the mood to hop on a bus and take my usual hour trip to my hair dresser in etobicoke, so i decided...   +

So, I used to be blonde and i decided in late october I wanted to go back to my natural roots. Being the lazy 20 year old that i am, i didnt feel in the mood to hop on a bus and take my usual hour trip to my hair dresser in etobicoke, so i decided ill just walk over to yorkdale and get my colour done at donato salon. biggest BIGGEST mistake of my life. one of the colourists took me into her care and told me everything would be fine, all while seeming alittle annoyed i was interupting her own styling time as she had been focusing on her own hair for most of the time i was there... she coloured my hair and decided to add toner afterwards, personally i have never seen toner used in dark hair but besides the point, while the toner was setting she decided to start working on another client ... forgetting about me... so she comes washes off the toner AFTER i had to yell across the salon to remind her i was still sitting there and sends me to blow dry my hair, and plz lets not mistake this blow drying for STYLING, bcuz all i got was a boy, running his fingers through my hair and quickly blow drying it, when i asked if he could use a brush and style it ... he and my colourist informed me it was extra and i had to pay another 60 dollers.. as this was happening i noticed me hair PARTICULARILY my BANGS were what i can only describe as crispy, i snapped, so my "nice" colourist got one of the hairdressers to take me to her stand and just trim it for me so the BURNT hair didnt look so bad, NOT FOR FREEthe informed me it would be extra as weel, but being alittle vein i couldnt leave the salon looking the way i did, well that was a mistake, my colourist informed me that she was done for the day and left,, leaving me to fend for myself... the hairdresser chopped up my bangs so not only were they too short to even style, but there were jagged and uneven!!!!!!!!!! on the verge of tears i demanded she stop touching my god damn hair, (ACTUAL TERMS USED) called for my ride home and got the hell out of there ... NOT before they demanded i pay my bill unhappy as a was of $230 TWO HUNDRED AND THIRTY DOLLARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i got home told my mother and she flipped so she contacted donato to complain and try to get my money back as i am a student and due to this i am dirt poor, left messages, 5 a day for one week, got no response and talked to managers and got no answer.
so conlusion, i have no money, no bangs, and have to wear headbands and clip the little hair i have left in front.
life lesson -i need to unlazy my ass and hop on the bus and go to my hairdresser who i love and trust
IM BEGGING YOU ALL STAY AWAY FROM DONATO THIS STORY WASNT EXAGGERATTED AT ALL ITS COMPLETLY TRUE they have horrible customer service and horrible employees who dont know what they are doing, john donato need to reevaluate his company and the trash he hires if hes going to charge people an arm and a leg for thier services!!!!!!!!    -