Fido Mobile

My overall rating

Been a loyal customer for the past 15 years. I was offered a plan, which I spent a bit of time thinking about and when I called back was told offer expired and instead they wanted double for the phone. I had a reference number with all the saved...   +

Been a loyal customer for the past 15 years. I was offered a plan, which I spent a bit of time thinking about and when I called back was told offer expired and instead they wanted double for the phone. I had a reference number with all the saved info about the plan which they could pull up but they told me offer is not valid. No one ever told me how long this offer would be valid for. I spent countless number of hours arguing trying to get this offer that I was promised. Spoke to several people as well as managers who were useless. This company is awful. As long as you keep your mouth shut and pay your bills you are a great customer for them, as soon as you want to upgrade or ask to modify anything, it suddenly causes a huge inconvenience with them. They do not care about customer service at all, they just care about collecting my money and being the most profitable company. Do not trust this company at all and don't waste your time with them. Join any other phone company instead.    -