Revive Superfoods Smoothie

My overall rating

I made my order this last Monday it is now Friday, I received my order on Thursday, on Wednesday night without any email confirming another week of subscription or "hey would you like to change any smoothies" I was charged $62.91. I hadn't even...   +

I made my order this last Monday it is now Friday, I received my order on Thursday, on Wednesday night without any email confirming another week of subscription or "hey would you like to change any smoothies" I was charged $62.91. I hadn't even received my order from this company yet when they decided to charge me for another order, aka I never even tried the subscription to decide if I wanted to follow through with it. I called (I'm not lying) 37 times and after 10 minutes of being hold was hung up on each time. I emailed about 4 times with no response. Finally, I got ahold of a live person on the chat. I than waited about 5 hours before someone emailed me regarding this, I had still yet to receive my order at this point but, again, was charged for my next order? I have been speaking to a man named Ryan that is extremely unhelpful. I told him I want a refund because I haven't even been given an opportunity to try this product. He said they can not do that, but they will push out my next order (?????) and give me 30 percent off my two following orders after that. Is this some sort of trap they think I'm an idiot? They didn't even care for my concern, they didn't even care that I didn't even get to try their products they are selling and promoting they literally just wanted my money. I have been going back and forth with this man for 2 days now and I'm not getting any help except him continuing to say he can not give me a refund and will give me 30 percent off of an order I don't even want. He told me that deliveries on Thursday to Sunday get charged Sunday, I said okay well my order was DELIVERED end of the day Thursday and I was charged Wednesday, he said well it was supposed to be delivered Wednesday we use a third party company so that is not our fault it was delayed. Well sir, nor is it mine and I am the customer.

So, let me put this into another perspective, the same day I made this order the same day I decided I wanted to try and compare Daily Harvest Smoothie Subscription, I received that order on Wednesday morning, still not charged for the next week, upon receiving the order, it sadly had numerous broken cups in it, I messaged them and sent them the photos of my products that were sadly ruined, they replied INSTANTLY. They offered to send me another week of products for free AND a refund if I wanted as well as $20 for my next order IF I wanted to continue using them. How absolutely kind and great is that customer service? Also, their smoothies were MUCH better as far as ingredients and taste since two had survived the fall, I've found this companies make my stomach hurt and make me nauseous.

So, I am now contacting my PayPal account which charged my checking account to cancel this and refund me since, 1. i haven't received the 2nd order, and 2. I was never given a notice email and 3. I do not want to EVER be a customer of this company again.

So, I am hoping I can get my money back for an item I never received and hoping people read this to know they care about money, not their customers. Also, the price is better at Daily Harvest if you are still looking for a smoothie company.    -