Just Cozy Leggings

My overall rating

Bought over $300 worth of products before Christmas and asked whether the items are exchangeable? I was assured yes. So one of my daughters wanted to return a couple of items for a larger size and different colour. The women in the store made her...   +

Bought over $300 worth of products before Christmas and asked whether the items are exchangeable? I was assured yes. So one of my daughters wanted to return a couple of items for a larger size and different colour. The women in the store made her very aware that she was a major inconvenience! She had her toddler with her , fully pregnant and juggling trying to exchange the items. Why should this be a problem? But NO! The women were rude, were so uptight she brought her toddler, who I have to say is such a sweet kind little boy but ( didn’t mess ) but actually touched a couple of items that were his height.
K, common…….. if you can’t handle customer service and clients coming in with children then don’t be in business.
Needless to say she will NEVER go back or buy from this company even tho she loved the product. I made a complaint to head office and they shuffled me off that it’s not their responsibility as each store is independent. WHO THE FRICK CARES? This is the kelowna store in BC. Stay away !
As for her exchange they gave her grieve , fat shamed her for asking for a bigger size and having an attitude about it.
This store I wouldn’t shop at now if it’s the last store in the mall.    -