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Kiehl's Reviews - Toronto

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14 reviews
Ranked #61 out of 159 in Boutiques & Malls (Toronto, Ontario)

Kiehl's is a fantastic store for skin and haircare products for everyone. The staff is extremely knowledgable and friendly and can suggest a remedy for just about any hair or skincare issue. I have experienced very dry skin and scalp this winter and the person who helped me at the Queen Street location (Anne Marie) was extremely helpful in helping me find the right products but also suggesting other things I could do to improve my condition like eating more fruits and vegetables. She suggested my symptoms could be due in part to not consuming enough of certain vitamins - which must be true since my diet has been pretty bad for months. I was really impressed with the knowledge of the staff in general. Kiehl's does not test on animals and uses only the finest natural ingredients and minimal preservatives. They have been around since 1851, originally as a pharmacy, and all of their staff are highly trained. They also support several charitable causes including Aids/HIV research. It's certainly more expensive than what you'll pay at a drugstore, but definitely worth it. Oh, and they give you loads of free samples so you can try stuff out before you buy it. Kiehl's Toronto North Yonge Street Store 2518 Yonge Street Toronto, Ontario M4P 2H7 (416) 483-1335

    Address: 407 Queen Street
    Toronto, Ontario
    Phone: (416) 977-3588

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    3.5/5
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    Recommended? You Betcha!
    January 12, 2017

    I had an overall good experience here. went to look for a cleanser that could be used with my Sonic Spa brush and the friendly sales associate recommended one for skin brightening. I was hesitant to buy it there and then (the products are kinda pricey!) but she said I could take away samples to try at home and also gave me a toner and a face cream to try too. I have just got round to using the packets she gave me and so far I like them.

    The only thing I found strange was that when I went in before Xmas they were giving out coffee and donuts which doesn't fit well with their brand to me. When you go to Aesop for example you are given a nice cup of herbal tea in a proper cup not a cheap takeout coffee with no milk on offer and half a donut (they had cut all the donuts in half, so stingy). They even put a krispy kreme coupon in my bag which i did not ask for. Surely there should be something more healthy/skin friendly on offer. I thought this made them look kinda cheap and for the price those products are they should be a little more high class.

    Good product and friendly staff but not sure on the branding!

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    4.2/5
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    Recommended? You Betcha!
    May 19, 2015

    I have always had positive experiences at Kiehl's. The staff are very knowledgeable and are more than willing to spend the time helping you find the right products for your needs. I really like how they offer you samples instead of trying to force you into buying something that may not work for you.

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    4.8/5
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    Recommended? You Betcha!
    October 20, 2014

    WOW .... Khiel's has THE best products ever ..... I have tried afew of the products now and love everyone of them and they work awesome. I am a customer for life. Thanks Khiel's for such great products.

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    5.0/5
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    Recommended? You Betcha!
    August 01, 2014

    This store has amazing beauty product collections that I really love. It's one of my favourite stores! I love the concept and the high quality, affordable products. The bonus is that they give you samples to try. Just love it. I wish there were more stores available in other cities rather than just the larger ones.

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    3.2/5
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    Recommended? You Betcha!
    October 30, 2013

    I love Kiehl's! Amazing products especially the whole Ultra Facial line and creamy eye treatment with avocado. I usually purchase online since I had 3 bad customer service experience at 2 different stores in Toronto.

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    5.0/5
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    Recommended? You Betcha!
    November 28, 2007

    After reading some raves about Kiehl's both here on on Make Up Alley, I decided to see if I could get my hands on some of their products, here in Calgary. Imagine my glee to find that Holt Renfrew has a Kiehl's coutner. I headed right over that very noon hour!

    I have been very very impressed with the quality of their products. Their lip balm is already at the top of my list of new addicitions! I was impressed with the customer service at the counter (you never know what to expect from counters in big dept stores) - the girl was very knowledgable and, when they were out of a cream I wanted to buy, she offered me several samples to hold me over until the tube could be ordered.

    I love everything I have gotten there so far and am finding myself planning my payday's around what products I hope to buy :) I think they may just have a lifelong customer out of me.

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    3.8/5
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    Recommended? You Betcha!
    August 15, 2007

    Shopping at Kiehls is like going to an old school chemist. Where they really care about what you think you need, what you actually need and fnding that perfect fit. The samples are famous but the service is the reason I keep coming back. It is almost like cheers, you want to go ' where everyone knows your name".When I had to check the shelf life of my sunscreen (btw it is 6 months after it has been opened), get a new lid for my coconut conditioning rinse after it broke after falling out of my overstuffed gym locker or be consoled after my Creme de Corps Nuturing Body Washing Cream was abducted by a so called friend. Thsis is the place to shop, try something new or explain your beauty dilema with the warmth of a therapist.

    My favourites include, the all sport solid sunscreen for the winter, the creme de Corps line and their commitment to the communities that they serve.

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    3.5/5
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    Recommended? You Betcha!
    August 14, 2007

    Beautiful high qualitiy products.

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    3.7/5
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    Recommended? You Betcha!
    August 14, 2007

    The products at this store all looked great, I was tempted to buy them all! It's a place I'll be sure to go back and check out when I've got a bit more time so I can check out all the different lines of skin care things.

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    4.3/5
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    Recommended? You Betcha!
    August 13, 2007

    They don't have the cheapest products, but service at this store is second to none! Whatever your need, they will help you find what you are looking for, and if you're unsure about the merchandise, they give you free samples that you can take away and try in the comfort in your own home!

    I walked away with a free hand cream sample that I will definitely be going back to purchase at a later time.

    Awesome store, great products for men and women.

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    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.