Terrible service; poor quality

Short version: I bought a tv stand in Feb 2020; had to exchange due to damaged parts. Delivery of replacement was cancelled the night before due to covid but I wasn't notified. Received replacement in Aug, but it also had problems. Immediately submitted my claim but got no response even after follow-up; finally connected with customer service on 2 occasions and despite promises both times, they didn't place the order. By that time I finally had someone respond (a few weeks ago), found out that none are available until December. Options: choose another one and pay the difference if there is one or keep this and get a store credit. No apologies or compensation for the months of frustration and lack of communication or actual customer service. No response to my complaint via their contact form either. Poor quality products and a lack of respect for their customers.