I believe we will be bringing lots of business to your salon! Dale your amazing, and my hair looks stunning. My hair was very messed up and needed a color fix and I wanted it to look good, but not only did you meet my expectations, you exceeded them. Thank you very much. (tired of screwed up hair)

DO NOT GO TO CHATTERS SALON!!!!!
ESPECIALLY THE MARLBOROUGH SUPERSTORE LOCATION!!!!!!

I asked for my ombre hair to be touched up and showed a picture of what I wanted. I ended up with dark brown-black hair at the top and then super blond at the end. There was NO gradient or gradual transition. When I expressed concern that it was too dark at the top and the contrast was too much, they said it would fade to look better after a couple of washes.

Who tells a customer that your hair doesn't look good, but it will fade later? I ran home and box dyed for fear of going out in public looking like a skunk.

The Manager was a jerk and offered nothing to help. He said since I had box dyed it I didn't qualify for a color correction. I told him I wouldn't have wanted them to touch my hair anymore. He said they have a strict no refund policy and wouldn't even offer a voucher for free shampoo or product.

NEVER GO TO CHATTERS.