I went to the salon a few times and although my first visit was fine, my second and third were not what I was expecting for the location or cost. I had the same stylist every time, and the mood of the place completely changed between my first and second visit. I did not feel welcome, and I was reluctant to part with my money after the experience - not a single employee was particularly polite to me, and I didn't feel comfortable the entire time I was there. If you need salon services, the results are not terrible - I just think there are a lot of other options available downtown where you can get more for a better price/ambiance.

I can't speak to the spa services as I have never gone there for that reason, but I have a friend who goes regularly so maybe that side of the shop is better.