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ELFcosmetics.com Reviews - Fenelon Falls

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    Recommended? You Betcha!
    June 03, 2019
    Ontario, Canada

    Fantasic Customer Service

    Normally I purchase ELF products in-store, but I really wanted to try out their Prep & Blur stick and wasn't able to find it.
    First of all, their website is very easy to navigate and search for specific items. I really like the detail they add for each product, for example 'details', 'how to use', and 'ingredients'. You can also see all reviews, questions and answers that shoppers have submitted which I found helpful. A big bonus for me was that shipping is always free after you spend $25- and it's not a problem for me to load up my cart, you also get a free gift and I got a decent size palette.
    I find their items extremely affordable, most of their products are decent quality and effective. The only downside was inventory, a few of the shades I wanted were not in stock, but I did opt into them notifying me via email, which I received 5 days later.
    Lastly their customer service is fantastic. I sent an email 3 weeks after I placed my order, inquiring as to the status because I was told that I would receive a tracking number 1-3 days after I ordered. I did receive the number, and tracked it as far as their distribution center, but then it seemed to stop there for 2 weeks. I sent an email and received a personal response 5 hours later from one of their customer service staff, the woman confirmed my mailing address first and then indicated she would look into it and get back to me. An hour later I had another email from her stating she was sorry, but it seemed like my order had been lost in transit and she already packaged a new one and included the tracking number for the new one. I was pleased to receive such a quick response from them. Well a week later I received my original order and 3 days after that, the replacement, I didn't want to be charged for both so I replied to the last email, stating I received both and asking if they wanted to send me a shipping label and for me to send it back? She thanked me for being honest, assured me I would not be charged for the 2nd order, and for being honest, she sent me an on-line store credit for $15.00 with no expiry date. I was shocked to say the least, I never expected a credit on top of the free items in the 2nd order. I will definitely order online again in the future, I am just waiting until I have enough products I want so the credit is used up and I qualify again for free shipping.

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