We would like to send you notifications on the latest Product Review Club offers.

2.1/5
14 reviews
Fitness One Reviews - Toronto

Description

Fitness One is an all women fitness club that provide you with fitness and health results for the past 10 years. The staff are committed to helping each and every member achieve their personal goals, whether they are to lose weight, tone your muscles, or simply live a healthier lifestyle. For more information, check out http://fitnessone.ca/
    Address: 2575 Danforth Avenue
    Toronto, Ontario
    Phone: 416.694.1888

    Find It


    0.5/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    October 31, 2012

    If you google Fitness One gym reviews, you'll get a sense of how this gym operates. This gym is full of frauds especially it's CEO John Wheeler! They have been evicted in many of their locations including Malvern, Concord (Head Office), Dufferin. What's alarming is that they continue to bill clients although they have been evicted. There is no such thing as head office because the numbers are out of service and clients are not sure as to where to go. The only gym open is the Victoria Park and Ellesmere site and many have gone in to cancel their memberships. Staff at these locations have indicated that the so called head office has now relocated to the VP site but you would never find a single soul there that represents head office there. People have tried to contact John Wheeler even the law firms that represent the sites that have been evicted, and no luck! Long story short, many women have been scammed, continued to be billed, many employees have yet to be paid and this is a scam! Please forward your concerns and to Sean O'Shea with Global News [email protected].

    Flag as Spam
    0.7/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    May 19, 2010

    OK ladies: Fitness one is on skid row. At the beginning of the month I went to their HO for a "Interview" as a club manager. Guess what. they were locked out by the sherriff. they owed someone over $8 000 for rent that they did not pay.

    I went online to reseach the company and, came accross this site and others that just tear them apart.

    I guess the overbilling and the refusual to issue refunds had not improved their ability to manage cash.

    I suspect if they cannot pay the rent then there must be other accounts they are not able to pay.

    Stay away from these guys.

    Flag as Spam
    0.5/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    January 21, 2010

    I just looked them up on the Better Business Bureau website, there have been a total of 101 complaints on people not getting a refund after being overcharged in their accounts. They are double charging and or/ withdrawing even after a memebership has been cancelled. I have been waiting a year and still haven't seen a penny.

    *** We need to put an end to them living off our hard-earned money.

    **Editor's Note: portions of this review have been removed in accordance with the ChickAdvisor review policy

    Flag as Spam
    0.5/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    November 18, 2009

    *** I cancelled my membership over a year ago and they are STILL charging my credit card. DO NOT JOIN THIS GYM. I have spoken to 4 managers over the last year and none of them have done what they said they would, which is cancel my membership and STOP RIPPING ME OFF!

    **Editor's Note: portions of this review have been removed in accordance with the ChickAdvisor review policy

    Flag as Spam
    0.8/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    October 20, 2009

    Hi Everyone, I have to say that I am terribly disappointed with Fitness One- it's a waste of money and time... Rude staff, faulty, dangerous and unclean equipment. Once they have your info they will never stop bothering you, I had to close my bank account 3 months after I cancelled my membership because they wouldn't stop taking payments. There is no contact numbers to call Head Office, they won't even bother with you to tell them WHY they suck. Women only? My rear!!! Many times there were males in the dressing/change rooms- yes in the CHANGE ROOM! Did they warn us there was some guy in there fixing the toilet or whatever- NO!!! This is why I left- they're horrible. There are plenty of other nicer women only gyms in the same category. Don't waste your time and money.

    Flag as Spam
    0.7/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    September 21, 2009

    When I received an email from chickadvisor.com about Health Club reviews, the first gym that came to mind was FitnessOne. Sure enough, I logged on to this site and the email was about this gym. I can not explain in enough words how much I hate this gym!!! The staff are unknowledged and rude, the location I was a member of was not the cleanest and the owner is ***. I cancelled my membership on January 1st of 2009 and that should have been my last payment, however on Feb 1st they withdrawled another payment and here we are in September and Im still waiting to be reimbursed. I have called the head office, accounting department and even gone to their offices in Vaughan I dont know how many times, yet Im still waiting to see my money. I keep receiving the run around and the same old excuses "Im not sure what happened or where your cheque is or let me find our and call you back" so I've basically given up. The amount wasn't alot but that wasn't the point, its the principal behind it and that they cant *** members out of their money the way that they do. If I could report them somehow and have them shut down I would. Anyone thinking of joining this gym DONT! No matter what the monthly cost is, do not waste your time! Pay a few extra dollars more for a cleaner and reputable gym!!!! Trust me!!!!!!!

    **Editor's Note: portions of this review have been removed in accordance with the ChickAdvisor review policy

    Flag as Spam
    0.8/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    September 15, 2009

    Good Points about Fitness One:

    -the price-very cheap
    -machines are always available
    -open 7 days a week
    -women only
    -can use multiple locations
    -the Peter Street location is very nice, if you can get to it


    Bad Points about Fitness One

    -Have not gotten my membership card for SEVEN months!
    and the staff could not give less of a s**t.
    - I have to show my cardboard pass every time I go, and get held up at the turnstiles
    -it is very dirty. The washroom at the Dufferin Mall location should be condemned.
    -the machines are often rusty and squeaky, again this is at the Dufferin Mall and Lawrence Square locations
    -I am afraid to cancel as I don't know if I can be assured of getting my money back

    Flag as Spam
    0.7/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    August 28, 2009

    The ABSOLUTE worst gym I have ever been to! I joined the Fitness One facility at Main and Danforth around March '09. First off, the facility is poorly lit, has no water fountains, is dirty and some of the equipment dont work. They initially gave me a hand-written, laminated "temporary" pass, saying that I should receive the actual one "within a few months". But even after 6 months I had not gotten my actual card and kept using the "temp" one.

    Due to work commitments I had to move at the end of August '09 so I went to cancel my membership knowing full well that I had to pay a cancellation fee of $150 which was fine by me since I had a contract for a year and I was terminating it early. However, the clerk helping me said that I would still be charged for September because they need a 30 day notice even though NO WHERE on the contract does it explicitly mention that I have to give them a 30 day notice.

    When I asked the clerk to show me where exactly on the contract it said that I had to give them a 30 day notice she just thrust the contract in my face without finding the relevant clause, and when I insisted that she FIND it for me, it took her over 5 minutes and a phone call to Head Quarters (HQ) to find a clause in there that mentions that Fitness One will contact the member at least 30 days but no more than 90 days prior to the expiry of the membership and she used this clause as justification for charging me for September!

    By their logic apparently that clause "implies" that I have to give them 30 days notice, which really makes NO sense to me. She explained how they would have to mail my cancellation forms to HQ and that would take time so it wouldnt be cancelled before Sept anyway. So by my understanding they are charging the customer for the tardiness in their processing time and when I pointed it out to the clerk, she disagreed with me and gave me the contact # for customer service. I wanted a copy of my membership contract but she wouldnt give me one because I didnt have my actual pass and its their policy not to return the contract in such cases.

    I am terminating my membership early so I understand I have to pay a penalty which I was prepared to do but the way they scam one into paying for one extra month is really was the last straw and if even ONE person decides NOT to join that awful gym after reading my review I will be glad! I have prematurely canceled my membership in another gym as well (e.g. Goodlife) and their service is MUCH more professional. I will stay FAR away from Fitness One in the future.

    Flag as Spam
    1.0/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    April 19, 2009

    (Saturday, April 18th, 2009)
    I showed my card to Mrs. Blake* as I entered Fitness One club at 117 Peter Street, as I have done previously and as outlined on the STOP sign on the front desk -- “show or swipe you card” -- there’s no mention of taking a photo of you, or showing a photo ID. I entered the gym and she shouted “have a good workout”. She never asked to take my photo or a photo ID, nor have I ever been asked for a photo ID since 2003, and 2006 when I joined the Fitness One gym on Peter Street. Note that I have always simply shown my card and entered the gym with no hassle or incident.

    (Sunday, April 19th, 2009, before 10:30 AM)
    I entered the gym and swiped my gym card, as I did yesterday and before. As my account opened “Mrs. Blake” said “there’s an alert on your account” — you MUST take a photo to be stored on my account profile. I told her that storing a photo is not part of my contract, but I can show you a photo ID. I told her that none of the gym employees have aver asked me for a photo, since 2003 and 2006 when I joined Fitness One on Peter Street. At which point, she said that her employees are “not doing there job, I will fire them…” 3 weeks ago, I inquired about taking and storing my photo on my profile so that I don’t have to carry my gym card and the employee on duty told me that they charge $35 for that — it’s no longer free and even then, you still have a swipe or show your card on each visit. Did Mrs. Blake expect me to pay $35 for the photo, which she insisted I needed to take?

    As the conversation went, Mrs. Blake told me that she owned the gym — I have noticed the dirtiness of the facility, including the washroom with 3 toilets and the stench and I have been meaning to talk to management— so I asked her how many times the gym is cleaned, and she said, 3 to 4 times a week. I asked her again, do you mean to tell me with all the number of people using the facility; you don’t clean the gym everyday let a lone several times a day? She arrogantly told me that “you can’t expect the gym to be cleaned everyday if you pay (she opened my account) $20/month for membership.

    I had previously reached for an ID from my wallet, which was in my hand, on the front desk counter, in view of Mrs. Blake, pulled out my citizenship card and was waiting to show it her, and as soon as I finished asking her questions about the dirtiness of the gym, she told me that “your account has been cancelled as of today”! She got a pair of scissors and cut my gym card into two, which she had forcefully grabbed from my hand! She went on to say that as the owner of the gym, and she can do as she pleases with my membership. At which point, I told her that I would alert Health Canada about the dirtiness of the facility — a gym with 3 toilets can not be cleaned 3-4 times a week, it should be cleaned at least one’s a day. I also asked her if there’s any active ingredients in the liquid provided for members to clean the equipment with before and after use — I have always suspected it was just water — the liquid has no smell. She said that the liquid is “organic”.

    (Refund)
    I asked Mrs. Blake to give a written notice of cancellation of my membership and she refused & told me to provide my e-mail so she can send it to me. I asked her to send the cancellation notice and that Fitness One will not go into bank account and take any membership fees as of today, April 19, 2009. She became belligerent and asked me — “do you understand English”? Then said, that she will send the cancellation notice to the address on file (she looked at my account) and then asked me — “did you lie about your address as well”. The she said that she has to ensure the security of the club members from “people of your type”.

    (“People of your type”, “did you lie about your address as well”, “do you understand English”)
    After these chosen words, I now confirmed that I was being racially profiled as of Saturday, when I showed my card and Mrs. Blake asked me to swipe it instead. She had no interest in seeing my photo ID and that she had decided to cancel my membership for the following —
    1. She could as the owner.
    2. “People of your type” were not welcomed to her gym and were viewed as a threat — I am black from Sub-Saharan Africa with an accent. She quickly let me know that her father is from Africa, and she is married to black man when I asked her what she meant by “people of your type” and “do you understand English”. Mrs. Blake is a white or south Asian woman with black flowing hair — she is eloquent when she decided use the phrase “people of your type” when referring to black woman from Sub-Sahara with a Sub-Saharan accent , and when she asks me condescendingly, “do you understand English” when I am speaking with her in English, not a dialect.
    3. I challenged her on the cleanliness of the gym, when I realized she was the owner.
    4. I am still waiting for a communication on my refund.

    (Don’t Join Joining Fitness One)
    Unless you are on welfare, do not join Fitness One. The facility and equipment is filthy and the owner, Mrs. Blake told me, that she can only afford to clean the gym, including washroom, showers and toilets 3 to 4 times a week. You guessed it, they don’t bother to clean the equipment. The gym is filthy FILTHY. Yes, “Mrs Blake” is rude and ***– she referred to me, a black woman from African, “people of your type” she also asked me in a demeaning, condescending manner “do you understand English?” DON”T WASTE YOUR MONEY. WOMEN, WE NEED TO GIVE OUR BUSINESS TO COMPANIES THAT DESERVE IT AND TREATS US WITH RESPECT AND DIGNITY REGARDLESS OF OUR ECONOMIC STATUS, RACE AND COLOR OF SKIN. Fitness One preys on women insecurities – that’s why they are belligerent, rude and ***.

    Ex member

    **Editor's Note: portions of this review have been removed in accordance with the ChickAdvisor review policy

    Flag as Spam
    0.5/5
    Credibility

    Quality of Staff

    The Facility

    Recommended? Fugheddaboutit!
    March 23, 2009

    I got a membership at fitness one in november, however I found a better deal at the Y and cancelled the next day. When you sign up you get 10 days to cancel and if you do you are guaranteed your full money back. It is now March and all I have received is rude behavior from staff, no call backs to my 50 or more calls to 50 different numbers I have received from them to call and no money back. I called the managers of the area I signed up and they have had a new manager 3 times already and none of them have returned my calls. Fitness one is the most disgraceful and appalling gym I have ever heard of and I highly recommend people stay FAR away from it and it's staff. They take your money with no remorse and don't care at all about you getting it back. NEVER EVER GO TO THIS GYM, unless you like being treated badly and disrespected.

    Flag as Spam

    These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.