After nearly 2 years of frequenting Markville Drycleaners and spending on average $150-200 per month on dry cleaning we will not be going back to markville dry cleaners.
We took back two sweaters (both worn less than 3 times) that came back with holes. Looked to be holes from hangers catching them the sweaters. I explained three times to the lady and man (Owners) that the sweaters came back with holes and they were from my last order (over $110 for that order alone). We found a sweater with a hole, then looked for others, the one beside it had holes also.
They would hear nothing of it that it could be their fault. I was told “It must have happened at your house” and “we can’t check every sweater” and “It was not us” . There was no discussion that they could have done this, nor any offer of any thing as it couldn’t have been their fault.
Very unexpected as they both knew me very well, as we are in there 1-2 times per week.
I explained that if they were not going to discuss the possibility that it was their problem, I'd take my business else where and reminded them that I was a regular very frequent customer. They didn’t care…..
The only response was "bye bye" from the lady in a sarcastic and non caring tone of voice. Nothing more than…."Bye bye" after several thousand $ in business - how rude.
Not only am I embarrassed for them, I'd couldn't believe the response - unbelievable. Beyond the frequent broken buttons on shirts (I never complain about), they were plain rude...
If you are new to the areas, don't go there
If you go there now and are reading this - I'd suggest you find somewhere else to go as if you have a problem with an item cleaned there it will of course be “your fault” and if you explain the problem, don’t expect a polite response.
These reviews are the subjective opinions of ChickAdvisor members and not of ChickAdvisor Inc.