HOT MESS

The online Customer Service is absolutely HORRIFIC!! No answers to questions, ignore e-mails, rude on the phone, the left hand has no idea what the right hand is doing and no one can give you an answer without a phony excuse. Absolute price gauging because of the market. Style Insider program - a complete joke - don't bother waiting for your coupons to ever arrive. This used to be my go-to store because of the great prices (excellent sales) and the customer service is so good in my local store. They have priced themselves out of my market with their prices, quality and attitude.

Refund

They are the only store that can't get it together. They have had my retuned item for over 2 weeks and has still not given me a refund. I have sent emails with no reply on the status of my issue Except one bitchy worker who sent 5 we received your emails in a row.