Dirty product and still no returns

I bought my wife an expensive pair of boots at Scarpino for Christmas. When she took them out she looked disgusted. "You got me a dirty pair of boots for Christmas!" she exclaimed. Sure enough there was impacted mud on the bottom. Of course she was upset. She said she didn't want any shoes from a store that would sell dirty boots. Even under these circumstances there was no sympathy from the manager, just excuses, no negotiation, and flat repetitions of the "no return" policy. I wish I hadn't shopped there.

Hate this store with a passion not because the selection is small (true!) and disgustingly overpriced (they are!)but because they have the WORST customer service possible. Slimy store manager Danny who is totally backed by clueless owner Maurice. I can't believe they charge the outrageous prices they do with the archaic store policy of 'exchange only'. I can only conclude that they value greed over quality customer service. I have never had such a bad shopping experience like I had at this store. I WILL NEVER SHOP HERE AGAIN!

No matter what. Just avoid these stores. They have a mix of shoes in quality. The problem is that they do not mention that and the prices are similar no matter the brand. I bought a pair of sandals from the sale rack. They told me they were there because of change of season. The truth was they were super bad quality. I went out of the store wearing them. Just after 3 blocks to go for my car, they were completely damaged. The stripes were broken. After 2 weeks of trying to reach the super "unavailable" manager between the 2 locations. Finally they took the sandals for repair instead of giving me a refund. After 1 time wearing them, they were broken again. Super disappointed. I payed 45 for garbage. They are great to sell, but horrible after to give you customer service when the issues arrive.

every time i've been in there the tall sales girl (i think her name is niaomi?) is always cold. One time she stopped helping me because I was looking at the cheaper shoes. I always notice her and go in shopping when she is not on shift. I havn't stopped by in a while, I hope she doesn't work there anymore. My friend felt the same way, she was with me.