Welcome to one of the few places in Toronto to find DD plus bras. Unfortunately, the ROTTEN customer service far outweighs the advantages of a good bra fitting.

I have been to both stores, and by far the one on Bloor is the way to go! The associates at the Yonge location are terribly rude. Forget about walk-ins, if you want them to give you the time of day you must sign up for a bra fitting- contrary to their website. I walked in to try on a bra, because thankfully I am one of the 20% who know my proper bra size. When I asked one of the available associates if she had any black balconettes in my size I was rudely told "I can't help you. If you need help you need to sign up for a fitting and wait in the line". Then I was reminded as I was leaving that I MUST sign up for a bra fitting if I need help next time.

If you want to go to this store and have them help you, make sure you come in with no knowledge of bras and be ready to wait at least 45 minutes for help. Also, be prepared to drop a pretty penny, their bras range from $50- $200 . Also, if you want a bag to carry your personal undergarments, be prepared to cough up another $5 for a bag. I was conveniently told they no longer carry anything other than their reusable bags.

When I wrote an email about my terrible experience this is the replay I recieved:

" I am sorry you have had a poor experience at our store. Everyone does have an off day as we are all human.

In your situation the problem comes up when other women have been on the waiting list for some time and you go in front of them and take up the fitter's time. I understand you know your size but someone still has to get the bra for you. While a fitter is with one customer, she has much to concentrate on and this can throw off another customer's experience.

While I was not there to see what the situation was, the list is for anyone who would like to try on bras for the simple reason that someone has to get the bras for them, then often adjust the straps and get a new size. We are a bra fitting shop not a lingerie store and therefore cannot be self serve.

I understand if you do not want to shop at our store anymore. However, you are able to make appointments for Saturdays so you can be helped at the time you require. The service is excellent at both stores and we work best when the store runs the way it is set up to. Today, I hear was a crazy day and you just happened to not have the time and either did ****. It would have been better for her to use a better tone as I am sure you would have found more understanding if treated with more respect.

Thank you for your feedback, it is very much appreciated."

So, if you're looking for a "Lingerie Store", this is apparently not the place to go!