Horrible experience with a bag purchase!!!

Oh no, why did not I read the reviews before the purchase? I totally second bad reviews! I bought the purse in August 2021, the clip broke several months after. I called the CC, they told me to mail the bag as they cannot mail me the part for some reason. So I mailed them the bag, sent the shipping receipt for reimbursement as requested. They never got back to me, only after several emails and a new complaint. And now they want to charge me 75 USD for a clip!!! No refund for my shipping either and the emailed me that they tried to call me - no missed calls, btw. When I called them, they told me that the bag has been shipped already as they did not hear from me what to do. And yes, credit card info on purchase cannot be accepted as a proof, so if you do decide to buy their low quality goods, keep the receipt as you will definitely need it! But better do not buy it - horrible quality, bad Customer service and high prices

Very disappointed

Bought a winter jacket for £1,000. When I finally got to wear it the zip got jammed. Took it to the store and they sent off for repair, told it was fixed and ready to collect. On collection I tried it and same problem with zip occurred, so they said we’ll send it off again. Turns out repair company were reluctant to do further repairs and was told nothing can be done and I can come and collect. Emailed head office and said that they should arrange a compromise for me as the jacket had a manufacturing fault. They refused, told me it was out of warranty and I no longer had receipt so they can’t do anything (perfect excuse). I told them that I wasn’t happy with their service as it was evident the jacket had not been worn and based on the fact that it had a manufacturing fault they should have honoured some level of exchange for me. Long story short, I told them I would not collect a faulty item and if they refuse to arrange something then they may as well put the jacket in the bin, where it belongs snd where the brand name “coach” belongs. They have lost a long and loyal customer, do they really care!!!!

Handbags

I have a black coach hand bag. I am using it from 6 months, and the leather is good. It is stylish and as I bought a basic colour, so I use it on daily basis. I use it as a sling bag as well as hand bag depending on the occasion and the outfit I am wearing.

Wardrobe Staple

I have a few bags from Coach, and I am very happy with them. The quality is definitely there. I know they're going to last. They're also very classic and stylish. I like clean lines and timeless designs and I am able to find that with Coach.

Amazing handbags

OMG. I love buying these bags. They last me regular everyday use and never tear or rip easily. I always get them at outlets as regular price is too much for me to afford.

In love with it!

I got one in pink. The leather is high quality. And in the outlet mall next to the Vancouver international airport you can get them for 60% off!!! It’s a steal!! Bought one from less than 100$ ( price tag was indicating approx 300$).

Love this handbag brand the best !!

Of the 6 handbags..3 clutches and 1 mini wallet I love first of all the quality of the bags themselves, the designs and of course colors and patterns.. I find them to be great fabric, leather or other that's on the market right now.. Every girl should have two of each to experience the coach lifestyle... Thanks !!

I love this product because it is durable and doesn't break

It is very durable and strong . it is great quality for the price you pay and you may even b able to find it on sale like I did online. Love coach brand for any bags.

So in love. It's a head Turner. Coach has the softest leather and not to mention strong as I caught a dog trying to chew my BRAND NEW bag and the leather didn't even get a scratch. Always wanted a Coach bag but couldn't bring myself to pay thenprice tag but I am hooked now knowing that the quality is in fact there and you are not just paying for a label.

I LOVE coach handbags and all the accessories for them. I have several hand bags, wallets, wristlets, bangles and sunglasses. They are expensive items to buy but I have not had any issues with any products I have purchased. All seem to be quality and durability. I always look to purchase coach items when I can.