Can trust that you will get decent service

We have travelled with Sunwing to various destinations in Cuba and have always received good service. Flights were always on time and staff were friendly. The aircraft was clean every trip. My only complaint is that now you have to buy a meal on board. Sunwing used to provide a meal.

Wouldn’t use again

Travel from YYC to Cancun - flight service was horrendous, only one working bathroom. When I asked about it they said it was their oldest aircraft. Not comforting. Flight attendants were abrasive and rude. Only got water offered twice for a 6hr flight. Ordered 2 beer at lunch because there was a meal discount and they would only serve 1 at a time - asked for my 2nd that I already paid for and they acted like I was stealing because I had no proof of purchase (which they didn’t offer). Excursion svc at the hotel wasn’t knowledgeable or clear on the activities offered. We booked a trip to dolphin discovery and weren’t told we needed ID, extra $ or that there were option on the types of interactions. We were told kids were free but if you want photos (you can’t take your own) it is more than the price of admission!

I just got back from a beautiful vacation that we booked through Sunwing ! We had gone to Puerto Morelos Mexico in the Riviera Maya . The Travel agent Linda was so great at helping with our booking. We upgrade to everything.. It was a great price too. Not over charged at all. 120.00 for Elite plus that included bigger seats front of the line service and medial insurance. Our Sunwing reps at the resort were very helpful and informative.
We had by passed the huge line up at the airport no waiting at all. It was so worth our time and money...