Am an avid reader, and love books. I make an effort to support local book stores and buy books, as authors are struggling with the online generation.
However, I had a horrible exprience with manager Lynn at this Chapters location, which prompted me to write a letter to the company, and send a copy to the Runnymede location.

In a time when consumers are the driving force of success, here is an example of a driven away sale - I will no longer visit this Chapters location as a direct result of my treatment by this manager.