I've been several times because it is convenient. But I've yet to be "wow"ed. They are big enough and busy enough that it sometimes feels like an assembly line. They need to get you out to get the next one in. They are average in terms of décor and friendliness. Most other salons that I have visited give you a hand or leg massage along with your mani or pedi so that is nothing special. And I am often offered tea or coffee at other places as well. Cozy does have a more extensive drink menu but it's not what one goes there for. My biggest complaint is from my last visit which will likely remain my last visit. While giving my manicure the technician made fun of how I bite my nails (which I haven't done in 40 years!!!). I denied biting them but made some light-hearted, self-deprecating comment about their condition which apparently gave her the go ahead to continue laughing and making fun of how I bite my nails. She didn't take the hint even after the smile was long gone from my face. I left feeling totally insulted - and my nails weren't even that bad! It was probably a one off situation but enough for me to say enough to a salon that was never better than average in my eyes.